Update 6.1 made touchscreen unusable without S Pen

[Lilith66]

After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint. 

[Clairek31]

My husband had the same issue with his s23 ultra and samsung was telling him he needs to buy a new screen from Samsung. We took it to the phone shop we normally use he got inside the phone, disconnected the battery and reset the update and it's working again now. I don't think I will be buying anything else from Samsung after the customer service received during this debacle

[Badiee]

This is sad. Does someone have to die as a result of this issue for Samsung to take this issue as a major safety concern? How is this acceptable to disable the most important function of a phone, it's touch controls. In cases of emergency you are unable to react because an update intentionally took your phone functions away? You can't access your health apps because biometrics are disabled? You can't access your financial apps for the same reason. Seriously, I hope none of us are in an accident and need to rely on our phones to seek help.
@Moderator can you please let the forum know if Samsung is officially not going to recognize this major issue?

[Lilith66]

This is why a lawsuit is needed. No word from Samsung about ditching third party screens and trying to place the blame on Google is absolutely no ok!

[Lilith66]

SECOND UPDATE: I called a second phone repair place and asked them if they all use pure Samsung parts and she said yes so I brought my phone to the original place that I had my screen repaired and they lied to me saying it was replaced with Samsung but when we had him check it it was a 3rd party screen!! We got him to replace my screen for free! So now everything works just fine so if you recently got it replaced from some place that is supposed to use genuine Samsung products I would get that looked for sure! But this is still grounds for a Class action lawsuit. I personally do not have the smarts for all of that so if any of you do I highly recommend starting that up!

[Badiee]

Nice! Glad yours is resolved! Mine is supposed to arrive next week to get changed. The OEM screens were backorder so I'm getting a refurbished OEM, let's hope they don't mock that up.

[ChristinaCvS]

Glad to hear that you got it working again!

[Sebaddz]

My phone bricked after install 6.1 Samsung  have to change motherboard lost 500gb pictures  thanks Samsung

[Themgoroth]

Still no solution for this?? any software update??? or just need to replace the screen again trying to get OEM?

[Lilith66]

Unfortunately you do have to get your screen replaced. It was the only way mine got fixed but I was lucky enough to get it done for free because the person who did it sold me 3rd party and said it was samsung

[usernpioyh3fgf54]

Samsung is very good at the blame game, They blame everybody for all of their problems.. Even the fact that I can't prevent updates from downloading no matter what I do they blame it on my cell phone carrier AT&T even though they're not the ones who write the software.. Samsung is an absolute joke these days No customer service buggy software no fixes no help basically they just take your money and don't give a **bleep** about you after that