Update 6.1 made touchscreen unusable without S Pen

[Lilith66]

After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint. 

[JRMartinez]

Phone Diagnostics.....

[bammitsrachel]

my phone does not show that. i have software update and maintenance mode. diagnostics is not in the middle. id send a screenshot but i dont know how on here

[JRMartinez]

Type device care on apps search

[bammitsrachel]

 

 this is what i see. no diagnostics but i see device care and optimize

[Lilith66]

Samsung will not speak on this issue, I have called customer service and a manager and they are just trying to push the s24 on us instead of fixing it. They are no longer servicing 3rd party screens so they cut off everyone who had a screen replaced.

[bammitsrachel]

gotcha so i guess when this phone is paid off, ill be switching brands. thanks for saving me a phonecall

[Jonnysurfer]

Following the update on 5th of April approx. I have lost all use of my screen unless using the stylus, I know lots of people have had the same issues. Updates following this have not fixed my problem. I have update google, done the cache partition in safe mode. Its getting a little old now. Does anyone have a definitive fix. thanks in advance.

[Lilith66]

The only fix is getting your screen replaced unfortunately...and make sure it's genuine Samsung parts

[mayi pennyl]

I am also having the same issue. Tried everything and nothing. So frustrating.

[starcolider]

have the same issue, but for the bottom of the screen. BRAND NEW GALAXY 23 ULTRA!!!!!!!!!!! NEWLY UNBOXED AND UPDATED TO ONEUI6.1 NEVER GETTING A SAMSUNG.