Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Members_J6o2njB]

same problem here.

[useru1NhNPPYNc]

Also having the same issues

[MaxJenkins]

Yes also having the same issue. Making me want to change my mind!

[DR1VN]

I'm having the same problem

[Members_FoapfG4]

Same issue

[useriFBL9MB1gQ]

Same issue here

[userT5mEDl2EuY]

Same issue. Cramping my impulse buying.

[MissAmazing]

Anyone seeing this when they get to the payment screen? It's so frustrating

[Babigirl914]

No but having trouble completing my order because the app sucks, and my screen is stuck

[MissAmazing]

This seems to happen every year with the pre-orders 🤦🏽‍:female_sign: