Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[AlXS24Plus]

Not fixed

[Arguetae]

I have been hitting the place order button for the past 2 hours and still can't do it

[user9alIK1XZkp]

Yeap same issue

[MissAmazing]

I ended up using the Shop Samsung app on my tablet and my orders went through right away. Got myself the S24+ and an S24 for the kiddo

[Members_XzjLj68]

I'm having the offer is no longer available issue and I have a great bundle in my cart. 😭

[WOWFallenhero]

Same here. UNBELIEVABLE

[PlasticToms]

Same problem

[user4MTYARKiCJ]

Tommorow is another day

[userROHGloEcM3]

Same

[wolfey87]

Waisted my whole day. First I wasn't allowed to sing in (502 bad gateway). Then after hours I was allowed to sign in throughout the APP, but struggled to enter the EDU discount. Now finally everything seems to be in good shape and boom "your offer is no longer available"... great, going to trade in a s22 ultra and still have to pay a fortune + lost the whole day. Shame on you Samsung!