Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[userahNTjcaY6C]

This response/solution has been posted multiple times. When is Samsung actually going to issue a fix? 

[useruzC8V2tS1c]

So, I have two (or should I say had) two exact same models. They both started the boot loop issue within 24 hours of each other. Sounds like some pretty suspicious bullsh#t. Maybe Samsung did it on an update.

[user0ITwgv6W85]

Was talking with a CS/Tech rep and they stated that they don't have control over this site (which is bonkers to me). They let me know to keep an eye on this here to see when a new Firmware update hits https://www.samsung.com/us/support/owners/product/2015-home-theater-system-ht-j5500

considering this thread seems to be stale thanks to Samsung community it would probably be best to pivot to that for updates.

[bidon88]

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@The BOSS lady wrote:

We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information. 

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There is no solution here. Please do not give a false impression that a solution has been provided when it really has not. It is over a week now. The fact that Samsung has not acknowledged this publicly and given information about it is unacceptable. Please give us a real solution asap. 

[userw6YVNhb2k3]

I own two Samsung Blu-Ray players. I rented a movie and it got stuck in a boot loop. Thought the unit was broken so I literally had to cut it apart with a saw to remove the disc so I could return it. Next day, had the same problem with my other player and the disc is still stuck inside. So, I destroyed one, and the other is useless. I really hope you can resolve this, and replace the first unit I had to cut apart to return the disc from. 

[usertGOtd6BnHE]

Youmare obviously insane to saw open a player to retrieve a disc..

[userKL6yF6sum4]

Nothing for days I have bought your phones for many years and your TVs, blu ray players and other products. 

[userSofOrxVFDV]

It's been several days now since the last update - any word on what Samsung is going to do in order to get our BluRay players working again?

[JD314937]

My Bluray player still isnt working since Monday. PLEASE FIX THIS SAMSUNG!!!! Horrible customer service so far.

[userDol8GGIjmN]

We're looking into it is not remotely a solution. What are you going to do about my bricked players and how can I at least get my disc out!