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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created on: 6/24/20 5:42 PM)
2,665 Replies
userc6ixDCsK8v
Astronaut
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Exactly the same day mine started

userIYUu6q20pU
Constellation
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I too have been having the same issue with all three of my BD-JM57C players since June 19th.  Didn't use any of them on the 18th but did use one on the 17th; everything was fine.  When the issue presented on the 19th, I switched it out for another one; everything was fine; then the next day when I attempted to use the same player, the issue presented; so I tried a different one; same issue; then I started to think it was the TV; so I moved it; same issue; then I began to think that perhaps Samsung was no longer supporting the player, so I reached out to tech support and found out that the J-series players are having issues, that tech support is aware of and working on.  Just completed a chat and there's still no solution or timeframe for one.

userSvmaV7rBlY
Constellation
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Swapped out two, similar issues, then the third downstairs did the same. I'm going to try them again since it's been a few days and probably a firmware issue and maybe they'll have downloaded a fix

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davidMarfisi
Asteroid
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Having same problem with my 5900. Started  6-23-20.

userft3wpGPLXn
Astronaut
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Oh my goodness!!!  Same problem with my BD-J5700 Blu-ray Disc Player for about the last week or so (on or about 6/20/20).  The machine just keeps cycling on and off.  Won't stay on to allow any type of reset...just a repeated, incessant noise like it is trying to read a DVD even when there is no disc inside the tray.  We tried unplugging it for a while, but no change.  

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user6s8j5I2wO8
Astronaut
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Any solutions yet? I am having the same issue and it's killing my 14 year old. Please let me know when you get an answer. Thanks!

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Muckquomp
Asteroid
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https://www.samsung.com/us/support/contact/

 

They promised to replacy my two units.

Solution
SamsungSabrina
Community Manager
Community Manager
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We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. We encourage any customer with questions to contact us directly via chat or call at 1-800-SAMSUNG.

 


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You should remove the Solved check mark on this thread to avoid confusing users and wasting their time looking for the solution.

user5eeFXKPGyb
Constellation
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Just started having this problem, 6/25/20.  Hoping for a fix soon!!!