06-22-2020 11:28 AM
Exactly the same day mine started
06-23-2020 04:17 PM
I too have been having the same issue with all three of my BD-JM57C players since June 19th. Didn't use any of them on the 18th but did use one on the 17th; everything was fine. When the issue presented on the 19th, I switched it out for another one; everything was fine; then the next day when I attempted to use the same player, the issue presented; so I tried a different one; same issue; then I started to think it was the TV; so I moved it; same issue; then I began to think that perhaps Samsung was no longer supporting the player, so I reached out to tech support and found out that the J-series players are having issues, that tech support is aware of and working on. Just completed a chat and there's still no solution or timeframe for one.
06-25-2020 06:23 PM
Swapped out two, similar issues, then the third downstairs did the same. I'm going to try them again since it's been a few days and probably a firmware issue and maybe they'll have downloaded a fix
06-24-2020 05:42 PM
Having same problem with my 5900. Started 6-23-20.
06-28-2020 06:40 PM
Oh my goodness!!! Same problem with my BD-J5700 Blu-ray Disc Player for about the last week or so (on or about 6/20/20). The machine just keeps cycling on and off. Won't stay on to allow any type of reset...just a repeated, incessant noise like it is trying to read a DVD even when there is no disc inside the tray. We tried unplugging it for a while, but no change.
06-27-2020 03:55 PM
Any solutions yet? I am having the same issue and it's killing my 14 year old. Please let me know when you get an answer. Thanks!
06-27-2020 05:43 PM
06-22-2020
08:18 AM
- last edited on
06-30-2020
12:01 PM
by
SamsungJustin
We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. We encourage any customer with questions to contact us directly via chat or call at 1-800-SAMSUNG.
06-22-2020 08:34 AM - edited 06-22-2020 08:35 AM
You should remove the Solved check mark on this thread to avoid confusing users and wasting their time looking for the solution.
06-25-2020 05:41 PM
Just started having this problem, 6/25/20. Hoping for a fix soon!!!