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Can't Change Flex Zone Temperature in Refrigerator RF28JBEDBSR/AA!

(Topic created: 07-08-2020 03:06 PM)
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useramfTlNtYwN
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Kitchen and Family Hub

I bought this refrigerator last November. Recently I tried to change the temperature of Flex Zone, but it won't work(it's my first time use this button). How can I fix this?

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Samsung_Stephanie
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

You can find steps for this in the user manual on page 27 here: http://downloadcenter.samsung.com/content/UM/201808/20180830165512328/DA68-02952B-07.pdf

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/2XERsky

- If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


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userk9meRrP2LX
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Kitchen and Family Hub

I seem to have developed the same problem.

 

Yesterday, my refrigerator was "beeping" all day  (no error messages that I could fine).

 

I shut off power to the refrigerator, then turned it back on.  I can't change the temperature in the "Flex Drawer".  It changed from where it was previously set (Cold Drinks) to (Meat/Fish) and seem to be holding the temperature and the beeping has stopped (The Meat/Fish light is illuminated).

 

That said, I can't change the temp and move the setting back to "Cold Drinks".  The temperature window remains dark and nothing happens if I touch the button.

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userqvIQeVKwbt
Constellation
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Kitchen and Family Hub

It does not show you how to solve the problem

 

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userqvIQeVKwbt
Constellation
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Kitchen and Family Hub

It troubleshoots other problems but not this one

Anonymous
Not applicable
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Kitchen and Family Hub

If you press the Flex Zone temperature button several times, is there any response at all?

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usergPkYmrGCOU
Constellation
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Kitchen and Family Hub

There in no change or sound when pressing the TEMP button. Will not change from "Cold Drinks". The drawer is still cold. No error codes. All other functions of the fridge seem to work.

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SamsungJam
Community Manager
Community Manager
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Kitchen and Family Hub

This is something that would require service.  Could you send me a private message so that I can get some additional information from you? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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