Solved: Dishwasher auto release not working :( - Samsung Community

userfqJbmGL6va · ‎02-10-2020

My auto release function is not working. It is turned on but is not opening at end cycle.

Model DW80R9950

useruAKz6aDRec · ‎06-02-2020

So my tech arrived yesterday to look at my dishwasher. He knew immediately what the problem was, and already had the part (part number DD97-00256A) with him. He said he has replaced "a lot" of these door openers. He thinks the one he installed is an upgraded version Samsung has put out to try to fix the problem, but to me the new one looked exactly the same as the old one. Here's a picture of the one he took out.

Failed partIt's pretty simple. A tiny 120 volt solenoid (at the bottom of the picture) pulls back against a strong spring (in the middle, just above the solenoid), actuating some plastic arms that push out the two grey pieces (at the top). Those two grey pieces push out through two small slots at the top front of the dishwasher and physically shove the door open.

I ran a test wash right after he finished installing it, and can report that the problem is in fact fixed. I'll report back again in a few weeks on how the repaired part continues to work. Thanks to Samsung for getting the tech here reasonably quickly, and solving the problem with a minimum of red tape.

My tech, incidentally, was a very nice, personable young man who knew what he was doing and quickly had things fixed.

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SamsungTam · ‎02-10-2020

I apologize for any inconvenience this has caused. Is it giving you an error code? You might find this link helpful: https://www.samsung.com/us/support/answer/ANS00076790/

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

userfqJbmGL6va · ‎02-10-2020

There is no error code. I have followed the directions in the link that you provided. The auto release is turned on. It was opening when I first got my dishwasher, but now it is not.

SamsungTam · ‎02-10-2020

Completely understand! Can you provide me with your full model and serial number, please

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userfqJbmGL6va · ‎02-10-2020

Thanks for reply. I have the:

samsung linear wash 24" top control finger print resistance builtin dishwasher with stainless steel tub. Model DW80R9950 US

SamsungTam · ‎02-10-2020

you can find the full model and serial number on the top left side of the door or on some models it will be on the left inside wall.

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SamsungTam · ‎02-10-2020

AutoRelease Dry is designed to improve drying performance by automatically opening the door during the last 5 to 15 minutes of the cycle. The door opens when the temperature has fallen below 122 degrees Fahrenheit. An internal fan is activated to protect your countertop from moisture.

This setting defaults to on because it helps improve drying performance. However, the setting can be turned on and off if desired. See below for steps on how to do so:

Touch POWER to turn on the dishwasher.
To enter the settings menu, touch and hold Lower Sanitize and Hi-Temp Wash Delay Start until U0 or U1 appears on the display.
Touch Sanitize repeatedly until A0 or A1 appears on the display. Then touch Delay Start to alternate between the two options.
If A0 appears, AutoRelease Dry is disabled (not recommended).

If A1 appears, AutoRelease Dry is enabled (the recommended default).

Repeat this step if needed to reach your desired option.
To save your settings, touch POWER. The dishwasher will power off.

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/2tCGnGK

- If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

userfqJbmGL6va · ‎02-10-2020

Samsung Linear Wash 24" Top Control Built-In Dishwasher with Stainless Steel Tub Fingerprint Resistant Stainless Steel

DW80R9950US

poohbear92 · ‎05-19-2020

I'm having the same issue with my door auto release. It only works sometimes, usually when I select the "normal" cycle. It seems all other cyckes don't work.

Model number is DW80M9550US/AA.

userGfQf819tPq · ‎02-10-2020

Curious about this issue also, as my dishwasher just started exhibiting the same behavior. It worked fine for the first month or two and then stopped auto releasing. I have checked the settings on the dishwasher and in my smartthings app and it is set correctly.

Original topic:

Dishwasher auto release not working :(

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