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07-30-2024 03:53 PM in
Kitchen and Family HubHello -
Best Buy has now sent out 3 techs and they said it cant be repaired. The back wall of our refrigerator is frozen. Our refrigerator is not cooling to a safe degree and ruining all of our perishables and our ice maker is frozen and has to be thawed out once a week to work for 2 days.
Solved! Go to Solution.
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07-30-2024 03:58 PM in
Kitchen and Family Hub- Mark as New
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07-30-2024 04:26 PM in
Kitchen and Family Hub![Community Manager Community Manager](/i/rank_icons/admin.gif)
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08-01-2024 09:29 AM in
Kitchen and Family HubHello! Thank you for reaching out! If the information from the user @realaud didn't help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
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