Original topic:

Bent Tv Frame on S95C

(Topic created: 06-20-2023 12:48 AM)
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CGriff101
Constellation
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QLED and The Frame TVs

Hi All,

Purchased the S95C last November, didn’t open until February as it was a gift and I noticed the top of the frame was bent. Rang customer services and they kept saying they would rectify and today was told that it was recorded out of the ‘cooling off’ period so have to pay for it myself. Been messed about for 5 months and now have to pay for a new frame potentially, paid £1200 for it 😕

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Rdub76
Cosmic Ray
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QLED and The Frame TVs
They weren't available last November how did you buy it then?
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CGriff101
Constellation
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QLED and The Frame TVs

Apologies, the S95B then?? 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello, CGriff01. Thank you for reaching out to us, and welcome to our Community! Seeing as you stated you paid £1200, I’m not sure if you meant US dollars instead… Please note this forum is for US support. My approach below is based off the US warranties here. If you did not purchase your unit from the US, I would recommend reaching out to a support team in your area.
Our units come with a one year limited manufacturer’s warranty. Within this warranty there are certain situations that are not covered in regards to repairs, one of those being concealed damage. This is why we always recommend anytime you purchase a product you set it up to ensure that it’s in working order within the allotted time, because most retailers will give you a turnaround time period to report any issues and will replace the unit.
Sadly, seeing as it appears based on what was stated, this was not reported within that time frame, the only option would be to reach out to a local technician in your area for repair estimates.
You can find your warranty information for any of your Samsung products by visiting - https://www.samsung.com/us/support/warranty/

 

I would recommend reaching out to the support team in your area. http://www.samsung.com/visitcountry