cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
search icon
JUMP TO SOLUTION Solved

Original topic:

Discoloration line on tv

(Topic created: 07-04-2024 07:35 PM)
633 Views
Trudelle92
Constellation
Options

‎07-04-2024 05:20 PM (Last edited ‎07-05-2024 12:22 PM by Samsung Moderator ) in 

QLED and The Frame TVs

I am trying to figure out if I need a tech to come out for our TV. There is a brown line running vertically across the screen.

Reply
4 Replies
GaryB82
Galactic Samsung Care Ambassador
Options

‎07-04-2024 05:48 PM (Last edited ‎07-04-2024 06:08 PM ) in 

QLED and The Frame TVs
Sounds like the backlights are going bad and needs repaired. That would be my guess without a picture
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Reply
Trudelle92
Constellation
Options

‎07-04-2024 07:35 PM in 

QLED and The Frame TVs

IMG_5953.jpeg

 

0 Likes
Reply
GaryB82
Galactic Samsung Care Ambassador
Options

‎07-04-2024 07:45 PM in 

QLED and The Frame TVs
Yeah that kinda looks like the backlights are going bad


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options

‎07-05-2024 12:53 PM in 

QLED and The Frame TVs

Hello! @Trudelle92, Thank you so much for posting about this. I agree with @GaryB82 , Here is a link you might find helpful as well: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

Reply