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JUMP TO SOLUTION Solved

Original topic:

Discoloration line on tv

(Topic created: 07-04-2024 07:45 PM)
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Trudelle92
Constellation
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‎07-04-2024 05:20 PM (Last edited ‎07-05-2024 12:22 PM by Samsung Moderator ) in 

QLED and The Frame TVs

I am trying to figure out if I need a tech to come out for our TV. There is a brown line running vertically across the screen.

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GaryB82
Galactic Samsung Care Ambassador
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‎07-04-2024 05:48 PM (Last edited ‎07-04-2024 06:08 PM ) in 

QLED and The Frame TVs
Sounds like the backlights are going bad and needs repaired. That would be my guess without a picture
https://www.samsung.com/us/support/contact/


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Trudelle92
Constellation
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‎07-04-2024 07:35 PM in 

QLED and The Frame TVs

IMG_5953.jpeg

 

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GaryB82
Galactic Samsung Care Ambassador
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‎07-04-2024 07:45 PM in 

QLED and The Frame TVs
Yeah that kinda looks like the backlights are going bad


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Samsung_Moderator
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Community Manager
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‎07-05-2024 12:53 PM in 

QLED and The Frame TVs

Hello! @Trudelle92, Thank you so much for posting about this. I agree with @GaryB82 , Here is a link you might find helpful as well: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

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