Receiving Dolby Atmos on a Q60D TV

[CAPTEDJU]

I have a 2024 Samsung HW-Q60D QLED smart TV and just hooked up a Samsung HW-Q990D soundbar.  I've searched how to connect Dolby Atmos to the TV and I've found these instructions:

The Q60A does indeed support external devices with Dolby Atmos streams when connected via HDMI (eARC). To enable this feature, please head to Home > Settings > Sound > Expert Settings > Dolby Atmos Compatibility > On

The problem is there is no Dolby atmos Compatitibility option on my TV under Expert Settings.  I can barely hear my rear speakers and there is no evidence of surround sound.

[Samsung_Moderator]

Hello! Thank you so much for posting about this. I'll be more than delighted to assist. Can you make sure that the soundbar is directly connected to the TV and not another source? 

[CAPTEDJU]

Yes, it is directly connected to HDMI 2 eARC/ARC with the HDMI cable HDMI 2.1 supplied with the Samsung 990D soundbar.

[bill-e]

I have a Q90D (w/Denon AVR) and Dolby Atmos is an option in Expert Settings and it is always their but may be greyed out when incompatible settings are selected.... so your TV should have it.  Is your soundbar connected via HDMI2 with eARC set to Auto? 

[CAPTEDJU]

Yes Bill-e it is connected to HDMI 2 eARC/ARC on my TV and in the sound setting/expert settings/HDMI-eARC Mode is set to Auto.  The only thing grayed out in this menu is Auto Volume.  I'm puzzled why everyone else, even the Q60A TV, has the Dolby Atmos option but this Q60D absolutely does not in this menu.

[bill-e]

I would fo a Factory Reset and if that doesn't fix it, call customer service. 

[bill-e]

Actually, before you do anything check to make sure your region is set to USA

[CAPTEDJU · Accepted solution]

Thanks for the help everyone, I'm returning this TV and upgrading to the QN90D.  I bought it prematurely before doing the research.  I prefer the 120Hz refresh rate.  Also downsizing a bit from 75" to 65".

[bill-e]

I am totally satisfied with my QN90D.  I was space limited to 55" but as compared to my 2012 Samsung 46" TV (paid $2k for it back then... Top of the line model) it is an amazing upgrade in picture quality.