02-16-2019 04:04 PM in
4k tv model QN55Q7FNA. software is up to date and when i go to network settings it says i am connected. Any ideas on how i can fix this???
Solved! Go to Solution.
02-02-2021 12:19 PM in
I am sorry to hear about this. Please cold boot the television using the following steps.
Turn on the TV.
Press and hold Power on the remote until the television turns off and back on. Reconnect to your WiFi network.
If you continue to have issues with your connection, please send the serial number for the TV to this PM Link.
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02-16-2019 05:29 PM in
Have you tried power resetting the TV by unplugging it for a few minutes and plugging it back up?
02-16-2019 06:39 PM in
I just tried that, getting the same error message.
02-17-2019 08:02 AM in
Are you connected with an ethernet cable or using WiFi?
04-17-2019 05:49 PM in
using wifi
04-18-2019 08:35 AM in
Have you removed the network and tried to re-add it to the television?
06-10-2019 05:28 PM in
I have tried this and am still getting the same message.
06-10-2019 05:43 PM in
Can you try testing your TV with an ethernet connection to see if that helps?
12-05-2020 12:09 PM in
I have tried that. My Cox contour works
01-20-2020 12:25 PM in
Tried this but it didn't fix it.
