Dryer Door inner glass shattered

[user2oTX9XZy6G]

Bought a Samsung washer and dryer, had it installed on July 8 2020.  I did 3 loads of laundry over a period of 3 days. On the fourth  did a load of laundry and  went to open the dryer door,  the the inner glass just shattered. mind you I had no clothes in the dryer, just opened the door and glass went all over the place..

I am have problem with getting Costco.com to in contact with what their going to do about the situation.

Is this a common problem with  the glass shattering and innerglassshould just return the Dryer and buy some other brand.  thanks

[SamsungJam · Accepted solution]

Is everyone okay?  This is definitely not something that is a regular occurrence. We would like to discuss repair options with you and gather some additional information. Please click this link to PM us directly: http://bit.ly/2ihPL97

Alternatively you're also welcome to reach out to us via the following support channels to look into this further: 

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Phone Support: 1-800-726-7864

[user1gO2KyK5ci]

Hello,

same issue happened to me last night. I was drying a small load when I hear a loud bang. I need help on what to do next. Thank you.

[user2oTX9XZy6G]

Is that the outer glass or inner glass?

My dryer was still under warranty from Samsung.  It was a major pain getting repaired. I called Costco concierge  and they handled it. Well after a month of waiting a sumsung repair tech finally replaced the door.

Samsung only has a 1 month warranty on cosmetic damage.so my warranty is voided waiting for the repair.  If yours is not under warranty, simply call a samsumg repair center or an appliance repair center an have someone come out and look at it

[userZoL7IMJGZQ]

Dryer Model DVE(G) 50M7450

I'm so TICKED OFF right now!! Went to take my load out the dryer opened the door to a shattered inside glass!! Samsung needs to explain and replace.  This not normal, nor normal wear and tear.  A dryer is supposed to withstand the dryer elements they have set.  WHY ARE YOU USING GLASS ANYWAY??

please tell me how Samsung plans to resolve this issue.  I have been a fan of Samsung since the first galaxy phone, but this right here is completely unacceptable.  You can clearly see a towel, sheet and there is a queen blanket in there.  Now there is glass stuck between the door panel.

[SamsungLK]

Please send a private message so that I can get some additional information from you?

[uservillCadYie]

I was drying a blanket and found Samsung Dryer Model# DV50K8600E (G) inner glass shattered. What could be the cause? Any recommendations on getting it replaced?