My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward
I bought brand new Samsung washer and dryer in 2016. Within 6 months, the top load washer was recalled. I didn’t have to pay for it, but it was a lot of hassle to do the paperwork.
Just 3 years later, both washer and dryer broke down. I replaced the pulsate cap for the washer myself. It only costed $20, but we couldn’t wash our cloths for a week while waiting for the part to arrive. A few weeks later, our dryer stopped spinning. Had to call Samsung services. The people on the phone were very nice and helpful, but they could only get me an appointment a week later. The technician came today. Again, he was very professional and nice. However, the repair costed me $415, for which I could buy a new dryer.
Before these slightly fancy washer and dryer, we used to have cheaper ones from Samsung, and they lasted for 10 years without any problems. However, our recent experiences with Samsung have been very disappointing. The quality of their products is going downhill, and they are not doing anything to take care of their customers and keep the goodwill. For example, the services are overpriced and I suspect the wheels that were replaced are known to be not durable.
I used to like Samsung. I have 3 big Sumsung plat screen TVs, a side-by-side refrigerator, and the washer and dryer, but I’m NOT going to buy any more Samsung products. What a disappointing company!
My washer gets stuck in spin cycle. I ran it empty and it runs normally. My loads are not unbalanced I repeatedly move them around. I have washed clothes for many years and I do understand the concept behind unbalanced loads. I was not doing anything differently and this problem started about a month ago.
Our 2 1/2 year old Samsung WA52J8700AW/AA keeps repeating the rinse and spin portion on every wash setting that is selected. It’s been doing it regardless of the load size. I have recalibrated the machine but it keeps doing the same thing. Our water bill has doubled because of this and a cycle that is supposed to take 45 minutes instead takes over 2 hours. Please provide assistance or any sort of recommendation. Thank you.
Hi, my washer won’t run. I originally thought that I over loaded the washer when I got an error code E3 so I took some stuff out and tried to run it again. I got the code again so I took everything out and tried to run it again. Still getting error code. Does anyone know how to fix this?
