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Original topic:

Buds Live issue connecting with wearable app

(Topic created: 03-03-2021 09:45 PM)
userfM0cPXwnQ0
Astronaut
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Galaxy Buds

Hello Samsung 

I'm having a problem with connecting galaxy buds live to the wearable app , my phone is Samsung galaxy A50 , I can connect my buds live to the Bluetooth and I can listen to music and stuff but no matter how many times I tried to connect it to the app it doesn't 

I have tried to delete the app and reinstall it but the problem is still there ,and I can't adjust the equalizer and I can't open the noice cancellation or even knowing the battery.. 

 

Please help me and thank you for your time 

1 Solution


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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. The earbuds will need to be serviced when not connecting to the Wearables app. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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2 Replies
userIPoSCIkPyz
Constellation
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Galaxy Buds

I am having the same problem with Galaxy buds pro. I am using it on Galaxy S21 Ultra.

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Thank you for reaching out. The earbuds will need to be serviced when not connecting to the Wearables app. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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