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Original topic:

Galaxy Buds series of products won't connect to the Galaxy Wearables app

(Topic created: 11-13-2019 07:27 AM)
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JDID
Constellation
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Galaxy Buds

Hello,

 

I'm having issues connecting the buds to the wearables app.  

 

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

 

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

 

What am I doing wrong or are the parts faulty?

 

Phone:  Samsung S9+

 

thanks,

 

JDID

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173 Replies
userd3SONuAQ0W
Constellation
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Galaxy Buds

I am having the same problem. I connect my Galaxy Buds through the bluetooth to my S10 but it doesn't connect to the Galaxy Wearable. Can anyone help me?

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userbRWPvpi52h
Constellation
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Galaxy Buds

Same problem S9+ connects to buds, but buds won't connect to wearable app.

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Stephanie Nikki
Black Hole
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Galaxy Buds

Can you tell me what troubleshooting steps you have tried?

 

Let me know if you've tried this link: http://www.samsung.com/us/support/troubleshooting/TSG01111318/

If this still occurs after the troubleshooting steps, You have the option of going to your retailer for an exchange, if you are out of your retailer's exchange period or if  Samsung is your retailer, send me a private message with your model code, serial number, and firmware version. 


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userr9e7TOt7tX
Constellation
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Galaxy Buds

Heya,

 

I'm having the same problem as the others the buds work perfectly but won't connect to wearable app or even my Microsoft Surface to try and update firmware. 

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mchivara
Product Expert
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Galaxy Buds

Hello, I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled. If you have any questions, please let us know.

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userTZMMFzQsif
Constellation
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Galaxy Buds

I just started having the same problem today and was able to correct it. 

 

Remove the buds from the devices Bluetooth and delete the Wearables app.  After restarting the phone, connect the buds through the phone's Bluetooth connections.  The Wearables app will be reinstalled automatically.  After doing all this, but app is functional again.

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Tanno
Constellation
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Galaxy Buds

I am having the same problem as most others. Can connect buds via Bluetooth but will not connect to wear. I have tried all the options given to try and rectify the problem but with no joy.

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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

Thanks for reaching out. Please send a private message with the full model code, the serial number, and the place of purchase. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Rkommineni
Constellation
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Galaxy Buds

I am having the same issue with Note8 connecting to Buds+, I have sent you the details in a private message

 

thanks,

Rama

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userP94EV8VRNA
Constellation
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Galaxy Buds

I am having the same issue

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