Is this problem solved?
I am having the same issue with my left earbud.
its says 'disconnected' and not charging at all while right earbud works fine and charges fine.
Thanks for reaching out, as you have exhausted all troubleshooting for the device, I'd recommend an accessory exchange for the buds.
You have the option of going to your retailer for the exchange, if you are out of your retailer's exchange period or if Samsung is your retailer,
send me a private message with your model code and serial number.
LH EAR BUD IS NOT CHARGING WHILE IN CASE NOR WHILE CASE IS PLUGGED IN
LH EAR BUT IS NOT CONNECTING TO DEVICE, SINCE THE BATTERY IS DEAD
TRIED RESETTING WITH THE WEAR APP, NO CHANGE
ALSO THIS IS THE SECOND PAIR I OWN, BOUGHT BOTH OF THEM AT THE SAME TIME AND I HAVE HAD ISSUES WITH BOTH PAIRS. ONE SET IS BEING REPLACED CURRENTLY. COULD I GET SOME ASSISTANCE TO GET THIS PAIR WORKING ALSO.
Thanks for reaching out.
If you have tried all possible troubleshooting steps and the symptoms still persist, I would recommend sending a private message providing the full model code, serial number, and a copy of the proof of purchase so I can further look into this? http://bit.ly/2GGYul4
My new, only just received them today, galaxy buds - left bud does not charge. Have done everything right too. Battery in left bud must be bad or the connection points do not align correctly in charging case. Help or advice is appreciated and needed. Thanks, James
Have you had a software update to your Galaxy buds recently?
- If yes, check to see if you have 2 different software version on your Galaxy buds
Galaxy Wearable apps > Click Top left 3dot > About Galaxy Wearable > check the version
Galaxy Wearable version 18.104.22.16831361
Galaxy Buds Plugin version 1.4.20042451
if problem is still re-occurring. please refer to link i attached.
Put both in the case put them in charge and restart your phone
i hope this was helpful.
Thank you for reaching out, I can certainly understand wanting both Galaxy buds to charge so both can be used. I would recommend checking the contacts and make sure the connections are clean. You can refer to this link for some good cleaning and maintenance tips. After performing the troubleshooting and the general maintenance if you are still experiencing the symptoms could you please provide me with your model and serial number in a private message so I can assist you further. https://bit.ly/2SUXRar