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Original topic:

Update 6.1 made touchscreen unusable without S Pen

(Topic created: 04-09-2024 02:36 PM)
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Lilith66
Cosmic Ray
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Galaxy S23

After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint. 

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deholloway
Constellation
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Galaxy S23

This is certainly the issue as a service pac has no issues. My understanding the OC chip on the AM will not program to the latest sw update. 

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ffgghh
Constellation
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Galaxy S23
5
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IanWill
Asteroid
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Galaxy S23

They are clearly going to leave this last minute to fix this major issue(if at all) while people fall prey to their marketing team trying to push them to purchase a new device.  This really has reduced my faith and loyalty in Samsung. An updated that breaks more than it fixes and deplorable marketing tactics. I really didn't expect Samsung to sink so low to iPhone practices. 

 

Stef1028
Cosmic Ray
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Galaxy S23

They won't fix this their lack of communication says it all. They will just know we will all have to get new phones and wait it out. They will certainly fix it for those with an OEM

IanWill
Asteroid
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Galaxy S23

Well, If I am forced to make a new purchase on a phone due to this underhanded greedy move by them, it won't be a Samsung. People have to take into account that this doesn't just effect people who are already using aftermarket screens. This is going to effect those in the future who have phones and damage them due to accidents. Everyone who has a damaged screen and wants to replace it will now 'HAVE' to spend an extortionate price for OEM. This patch doesn't just effect us that currently use aftermarket screens, this effects EVERYONE who is unfortunate enough get a damaged screen. 

SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Did you try the accepted solution posted by Garyb? What were your results? 

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Stef1028
Cosmic Ray
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Galaxy S23

The workarounds do not work on aftermarket screens that's been made clear probably 10-15 times on this thread.

 

until samsung come out of hiding and address the issue there's nothing that can be done

SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

@Stef1028 Gary B just updated the accepted solution today (if you go to the first page at the top), can you try that and advise what occurred?

 

If none of the steps are helping - I would recommend submitting an error report or potentially taking your device to a local walk-in repair center in your area for a reflash.

 

Here's the steps to submit an error report:

 

https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...

 

This is the quickest way to get this information to our engineers. 

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Stef1028
Cosmic Ray
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Galaxy S23

No mate the updated steps did not work and they won't for anyone with an aftermarket he's just basically posted the same fix samsung put out again. I can see the bottom but about getting it repaired which is all well and good but this is the point that will cost all cost money and benefit samsung. They've just punished people who don't have original screens an update should not force people into spending money or put vulnerable phone users at risk by rendering their phone useless without an s pen it's absolutely disgusting.

Badiee
Asteroid
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Galaxy S23
Oh boy! This issue of touchscreen **bleep**. has nothing to do with Google. UI 6.1 purposely disallowed aftermarket screens. Period. Please stop with all the bogus workarounds and produce a hotfix. We all know it's possible to reverse this horrible move. It took me 8mins to write this post bc the Pen isn't meant for typing and it has a mind of its own..smh. Please.