Update 6.1 made touchscreen unusable without S Pen

[Lilith66]

After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint. 

[Stef1028]

Just checked in the UK it's 24 months for a new smartphone 

[GaryB82]

In the US its 12 months 

"SAMSUNG ELECTRONICS AMERICA, INC." warrants to the original consumer purchaser that the product identified in the chart below (“Product”) is free from defects in material and workmanship under normal use and service for the warranty period. This limited warranty does not extend to dealers, resellers, or retailers or to used products (other than Samsung-certified pre-owned or renewed devices that carry Samsung’s Standard Limited Warranty) that are resold to a consumer by a dealer, reseller, or retailer.  The warranty period commences upon the date of delivery to the original consumer purchaser or, in the case of a device, upon the date of initial set-up and activation (whichever occurs first) and continuing for the following specified period of time after that date:

12 MONTHS

Warranty labor period

Your product has a Twelve (12) month labor period

12 MONTHS

Warranty parts period

Your product has a Twelve (12) month part coverage

Additional parts coverage

Batteries and Other Accessories*: 1 Year

*If Applicable

[Stef1028]

Yeah I don't live in the US mate I'm from the U.K which is 24 months 

[RedDragon]

@Lilith66 Try clearing cache partition.

[GaryB82]

That doesn't fix this issue 

[cocoflexme]

Stop peddling this **bleep** fix that some people are mentioning. Clearly you're all trying to wish wash the Samsung name via these so called "fixes" 

[RedDragon]

@Lilith66 I have the S23 ultra updated to 6.1 UI and I clear cache partition and i dont see the problem on my phone

[cocoflexme]

Yes I think a class action lawsuit should help us all get this actioned as it seems that the customer service way is not at this point being taken seriously by Samsung. I for one won't buy any more Samsung products after this experience. 

I think we have some good grounds as well via The Right to Repair Directive, proposed by the European Commission in 2023, is a new law that will give consumers the right to choose between repairing or replacing defective products within a two-year legal guarantee period. 

[RogerDM]

It's going to happen. I made a reply to OP message about it, but I think it was taken down immediately.

[Lilith66]

Yeah i thought I replied to this original comment and now it's gone! Sad I can't remember what I said lol