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‎04-08-2024
08:07 AM
(Last edited
‎04-08-2024
08:34 AM
by
SamsungRyder
) in
After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint.
Solved! Go to Solution.
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‎04-18-2024 08:08 AM in
Galaxy S23Stop peddling this **bleep** fix that some people are mentioning. Clearly you're all trying to wish wash the Samsung name via these so called "fixes"
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‎04-17-2024 03:30 PM in
Galaxy S23@Lilith66 I have the S23 ultra updated to 6.1 UI and I clear cache partition and i dont see the problem on my phone
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‎04-18-2024 08:06 AM in
Galaxy S23Yes I think a class action lawsuit should help us all get this actioned as it seems that the customer service way is not at this point being taken seriously by Samsung. I for one won't buy any more Samsung products after this experience.
I think we have some good grounds as well via The Right to Repair Directive, proposed by the European Commission in 2023, is a new law that will give consumers the right to choose between repairing or replacing defective products within a two-year legal guarantee period.
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‎04-19-2024 11:24 AM (Last edited ‎04-19-2024 11:26 AM ) in
Galaxy S23It's going to happen. I made a reply to OP message about it, but I think it was taken down immediately.
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‎04-19-2024 11:33 AM in
Galaxy S23- Mark as New
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‎04-19-2024 07:43 AM in
Galaxy S23My husband had the same issue with his s23 ultra and samsung was telling him he needs to buy a new screen from Samsung. We took it to the phone shop we normally use he got inside the phone, disconnected the battery and reset the update and it's working again now. I don't think I will be buying anything else from Samsung after the customer service received during this debacle
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‎04-19-2024 08:48 AM in
Galaxy S23@Moderator can you please let the forum know if Samsung is officially not going to recognize this major issue?
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‎04-19-2024 10:18 AM in
Galaxy S23- Mark as New
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‎04-19-2024 10:10 AM in
Galaxy S23- Mark as New
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‎04-19-2024 10:51 AM in
Galaxy S23![](/skins/images/98FDEB1C347D61F2FA4E850FD1AE5BF3/responsive_peak/images/icon_anonymous_message.png)