Update 6.1 made touchscreen unusable without S Pen

[Lilith66]

After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint. 

[Lilith66]

Just posted an update

[Lilith66]

UPDATE ***. Samsung is not taking any responsibility they want me to buy a whole new phone because I'm out of warranty my phone is over a year old and it's been over 3 weeks since this problem has happened and I know thousands of other people are also experiencing this, they also tried to make me send in my phone so they could fix it but that would be over a month without a phone and who knows if it'll even come back safely or if I even get it back at all. I'm waiting on a call back from a manager at Samsung and if still no help I'm contacting a lawyer. I'd advise everyone else to do the same so that we could all start a class action lawsuit.

[sleepynick]

So sad to hear, will be looking at new phones this week,
-good' luck!!!

[Stef1028]

Warranty for smartphones with smasung are 24 months though aren't they?

[GaryB82]

The Warrantees are only 12 month from date of purchase 

[Stef1028]

Just checked in the UK it's 24 months for a new smartphone 

[GaryB82]

In the US its 12 months 

"SAMSUNG ELECTRONICS AMERICA, INC." warrants to the original consumer purchaser that the product identified in the chart below (“Product”) is free from defects in material and workmanship under normal use and service for the warranty period. This limited warranty does not extend to dealers, resellers, or retailers or to used products (other than Samsung-certified pre-owned or renewed devices that carry Samsung’s Standard Limited Warranty) that are resold to a consumer by a dealer, reseller, or retailer.  The warranty period commences upon the date of delivery to the original consumer purchaser or, in the case of a device, upon the date of initial set-up and activation (whichever occurs first) and continuing for the following specified period of time after that date:

12 MONTHS

Warranty labor period

Your product has a Twelve (12) month labor period

12 MONTHS

Warranty parts period

Your product has a Twelve (12) month part coverage

Additional parts coverage

Batteries and Other Accessories*: 1 Year

*If Applicable

[Stef1028]

Yeah I don't live in the US mate I'm from the U.K which is 24 months 

[RedDragon]

@Lilith66 Try clearing cache partition.

[GaryB82]

That doesn't fix this issue