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Outlook not updating on watch

(Topic created: 11-16-2019 08:04 PM)
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userz5miiWF3OH
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Galaxy Watch

I downloaded the new Outlook app for my Galaxy watch. The watch doesn't automatically update emails, new email only appears on the watch after I go into Outlook on my S9+ and update new emails on my phone. Maybe there is a setting that I don't know about - any ideas?

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userz5miiWF3OH
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Galaxy Watch

Ok, so I've found the solution, I went into the Outlook app on my S9 and cleared the data, then when I signed in again it was working perfectly on my watch - i.e. updating independent of the phone.

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SamsungAdam
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Galaxy Watch

What device are you pairing with your Galaxy watch?


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userz5miiWF3OH
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Galaxy Watch

Samsung S9+

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SamsungJoJo
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Have you confirmed the software on the watch and your S9+ is currently up to date to the latest software?

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userz5miiWF3OH
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Yes, everything is up to date.

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MrQue
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@userz5miiWF3OH Have you tried clearing the cache for the app?

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userz5miiWF3OH
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Galaxy Watch

Just did that and it made no difference. 

To sync email on my watch I first have to open the Outlook app on my phone and then within seconds the emails are on my watch. But I would imagine that email should update on the watch independent of the app on the phone, otherwise what's the point!

I'm thinking that there must be a setting somewhere that is preventing this from happening.

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MrQue
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Galaxy Watch

Do you know if your is a Bluetooth only watch or a lte watch? Also, do you know if your phone has any power save options currently on? 

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userz5miiWF3OH
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Galaxy Watch

I live in New Zealand, I don't think the LTE version is available here, anyway I have the bluetooth only version.

Re the power save options, which ones are you refering to? Outlook is not on my the list of "sleeping apps".

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SamsungRei
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Galaxy Watch

You can also check under Battery Optimization. Also, be sure to check all of Microsoft's troubleshooting. https://support.office.com/en-us/article/mobile-devices-options-on-outlook-com-6777abf4-0430-4392-be... Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: http://www.samsung.com/visitcountry  Thanks!

 

 



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