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11-16-2019 08:04 PM in
Galaxy WatchI downloaded the new Outlook app for my Galaxy watch. The watch doesn't automatically update emails, new email only appears on the watch after I go into Outlook on my S9+ and update new emails on my phone. Maybe there is a setting that I don't know about - any ideas?
Solved! Go to Solution.
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11-18-2019 02:32 PM in
Galaxy WatchWhat device are you pairing with your Galaxy watch?
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11-18-2019 03:00 PM in
Galaxy WatchSamsung S9+
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11-19-2019 01:00 PM in
Galaxy WatchHave you confirmed the software on the watch and your S9+ is currently up to date to the latest software?
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11-23-2019 07:32 PM in
Galaxy WatchYes, everything is up to date.
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11-24-2019 10:29 AM in
Galaxy Watch@userz5miiWF3OH Have you tried clearing the cache for the app?
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11-24-2019 02:07 PM in
Galaxy WatchJust did that and it made no difference.
To sync email on my watch I first have to open the Outlook app on my phone and then within seconds the emails are on my watch. But I would imagine that email should update on the watch independent of the app on the phone, otherwise what's the point!
I'm thinking that there must be a setting somewhere that is preventing this from happening.
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11-24-2019 02:53 PM in
Galaxy WatchDo you know if your is a Bluetooth only watch or a lte watch? Also, do you know if your phone has any power save options currently on?
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11-24-2019 03:54 PM in
Galaxy WatchI live in New Zealand, I don't think the LTE version is available here, anyway I have the bluetooth only version.
Re the power save options, which ones are you refering to? Outlook is not on my the list of "sleeping apps".
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11-24-2019 04:35 PM in
Galaxy WatchYou can also check under Battery Optimization. Also, be sure to check all of Microsoft's troubleshooting. https://support.office.com/en-us/article/mobile-devices-options-on-outlook-com-6777abf4-0430-4392-be... Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: http://www.samsung.com/visitcountry Thanks!
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