I also contacted them and was sent a UPS label to send the unit. I asked how long this whole process would take, and the service rep said 1-2 weeks. I'm thinking it may be longer once more people do the same.
Did you call them or chat them? I just chatted a service rep and got a fix will be released in a 2-3 days.
I just finished a chat session. All they told me is that my units must be shipped to them (free) for repair. They made no mention of a fix in 2-3 days. They already sent me conformation repair tickets for both units and a shipping label will follow shortly.
Maybe it depends on the model. Both of mine are BD-JM57C
What model do you have? Is it possible that some of the more advanced models can receive a fix on-line? My BD-JM57C is pretty basic.