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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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I also contacted them and was sent a UPS label to send the unit.  I asked how long this whole process would take, and the service rep said 1-2 weeks.  I'm thinking it may be longer once more people do the same.

 

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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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Did you call them or chat them?   I just chatted a service rep and got a fix will be released in a 2-3 days.

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Cosmic Ray

Re: Blu-ray player power cycling whenever plugged in

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@userJqnUUbFWNX wrote:

Did you call them or chat them?   I just chatted a service rep and got a fix will be released in a 2-3 days.


I just finished a chat session.  All they told me is that my units must be shipped to them (free) for repair.  They made no mention of a fix in 2-3 days.  They already sent me conformation repair tickets for both units and a shipping label will follow shortly.

Maybe it depends on the model.  Both of mine are BD-JM57C

 

What model do you have?  Is it possible that some of the more advanced models can receive a fix on-line?  My BD-JM57C is pretty basic.

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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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I'm not sure.  I have a HT - J5500W.   

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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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I called them, no on-line chat.  

 

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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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I called them, not an on-line chat

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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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Sorry, my response seems to not attach to the correct posters question

 

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Cosmic Ray

Re: Blu-ray player power cycling whenever plugged in

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Just call and get an RMA to have your device shipped back. You would need an attorney if returning your device for repair weren't an option.

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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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I doubt this is true but this is what i was just told.I doubt this is true but this is what i was just told.

 

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Astronaut

Re: Blu-ray player power cycling whenever plugged in

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I'm having the EXACT SAME PROBLEM with my BD-J5700!

 

None of the suggestions has fixed my problem!

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