If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
If you have tried all of these steps with no success, then an exchange of the buds would be recommended. You can message us here with the full model code and serial number off of the case for more details: http://bit.ly/2igAXKH
tried what steps for goodness sakes. I cannot stand when a multibillion-dollar company creates a troubleshooting page, as a link that says jump to solution, then all of the solution says is when you tried all these steps and not list what the steps are. Now we are troubleshooting the troubleshooting. How frustrating.
Same problem here. Tried all the steps. Reconnected, tried to update software, cleaned, charged... still low volume on right bud. It has come up a fee times, but goes right back down again in a fee minutes.
Have you tried resetting your galaxy buds?