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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created on: 6/30/20 5:29 AM)
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JordanChadHungate
Cosmic Ray
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Home Theater

Will do partner. :thumbs_up:

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@JordanChadHungate wrote:

I would actually like to hear from someone whom has recieved their player back in working order before I send mine off.


I initially felt the same way, but realized that my two BD-JM57's aren't useful for anything besides a door stop, so I was just putting myself deeper into the growing queue of bricks.  I dropped my 2 off at UPS this past Saturday.

 

I just checked the tracking, it will arrive at Samsungs repair late Wednesday.  And based on what I've read about turn around time, I might see it by end of next week, if I ever see them again at all.

 

Oops, edit that, I forgot about they might take their 4th of July Holiday Friday or next Monday, so I suspect I won't see them until the week after next (if at all)

JordanChadHungate
Cosmic Ray
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@userBJZ6yOzqs9.

Logical point. Can't argue with that. Live long and prosper

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Patrick1963
Cosmic Ray
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@JordanChadHungate 

My help ticket had an expiration date. Seven days, I believe. So I was not given the freedom to delay.

 

Patrick, NC

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squeegie
Cosmic Ray
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My worry for you if you do that you might get left hanging if they run out of parts or something.  I thought about waiting but it really doesn't seem like they will have a FRU solution to this issue or they probably wouldn't start processing RMA's.

 

Clearly it's your call but what else are you going to do with your unit in the meantime?

 

Mine was my Home Theatre solution and using TV speakers plus not being able to stream on a perfectly good older Sony TV is annoying.  Yes I do also watch Blu-Rays as well.  Streaming in our area is not the same.

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riskybzns
Asteroid
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@Big-Bad-Brad wrote:


Sure.. but until that time happens, I'm going to take advantage of it and get it fixed.  Besides, I fully expect the unit to die some day.  Age, wear and tear..  But when several hundred thousand of them go dead at the same time, world wide.... well, either they are gonna fix their mess up, or I'll join in on the Class Action suit.  To me, this is the same as if they came into my house and destroyed my player.  


not only the amount of them, but the several however many models were effected.

do we actually know this was samsungs fault? i've been wondering if someone didn't hack into samsung and force this to happen.

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useraS9oem4gLL
Asteroid
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You are right....it must be a Samsung Ethical thing...customers trusts...this brand...or not ????

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userGIm2cprNtl
Constellation
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For anyone that wants a faster solution time, go to https://www.samsung.com/us/support/ and click the customer service chat. 

 

Have these things ready during the chat session:

(you'll need to type in your problem - blu-ray player booting loop

model number of your player

the serial number off the back of the player

they will want to know where you made your purchase too

 

When they email you a service ticket, they want you to upload a copy of your bill of sale/receipt or they can cancel your service ticket if you can't come up with proof of sale (I bought my blu-ray player in Nov. 2015, I was lucky I was able to find a copy of my order).  Some people here say it isn't needed, so I don't know. Maybe they'll let it slide if you don't have one.

 

Also they'll ask you what trouble-shooting measures you already tried; as if they don't already know there is a huge problem with who knows how many players becoming bricks. 

 

But Samsung's customer chat service was really helpful and with using the chat instead of calling in, I was able to get everything done in about 10-15 minutes. Hopefully they can get my player fixed up fast. Good luck to everyone with this same problem. 

 

 

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userzcMfdkNLif
Constellation
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I went to your link and tried chatting with customer support and here's the response: "Hi, this is XXX a Samsung expert and a Samsung user as well. Samsung technical staff have been working to quickly develop the best solution for customers with Blu-ray players affected by a boot loop issue. Thank you." 

 

I responded with hearing about putting in a service ticket or work order and the response: "For this one you don't need to bring it to a technician or repair yet. Instead, let's wait until Samsung finished the process on fixing your bluray players." 

 

No ETA on time-frame but we'll be notified if you registered your Blu-ray with Samsung. 

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user8pdg20HlVp
Constellation
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Thanks.  Where are you located?

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