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02-16-2019
11:02 PM
(Last edited
08-15-2019
02:43 PM
by
Samsung_Stephan
My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward
Solved! Go to Solution.
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07-05-2019 02:25 PM in
Washers and DryersWe are sorry to hear about this. Please send your recall service ticket number to this PM Link.
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10-05-2019 09:46 AM in
Washers and DryersI am having the same problem with my Wa400pjhdwr/aa 01. I have not looked into a recall yet. Can you please tell me what steps I need to take?
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10-05-2019 10:42 AM in
Washers and Dryers@uservqIRKUcZta Try giving these troubleshooting steps a shot and see if they work out for you 🙂 If you would like to see if your washer is affected by our top load washer recall, give the recall department a call at 1-866-264-5636 and provide them with your full model and serial number.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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06-16-2019 11:57 AM in
Washers and DryersMy model wf395btpawr/az keeps rinsing and spinning forever. It has been leveled and calibrated, but the problem persists. Help!
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06-16-2019 12:19 PM in
Washers and Dryers@userBq1bkFEqMj With it being a front loading washer, have you cleaned and drained the debris filter compartment?
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06-16-2019 12:27 PM in
Washers and DryersYes we have.
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06-16-2019 12:32 PM in
Washers and Dryers@userBq1bkFEqMj Try giving this troubleshooting link a shot. If the problem persists, service would be recommended.
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07-06-2019 02:40 AM in
Washers and DryersModel WA422PRHDWR/AA 01
My washer wont finish its cycle because on the final spin. It starts knocking around off balance. I've opened it up and noticed the bumper pads on the sides was wore off. So i added some new ones. Not sure how to but, I just put them where the old ones where. Now on the final spin it almost can finish but not quite. So im wondering if there's a certain alignment/adjustment for the bumper pads? Or whats my problem? Bearings seem to be good. Please help my laundry is getting ridiculous...
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07-06-2019 01:50 PM in
Washers and DryersHere are some additional things you can check. http://www.samsung.com/us/support/troubleshooting/TSG01000997/
If the issue persists, I recommend having an authorized technician take a look. You can find a service location near you hear: http://www.samsung.com/us/support/service/location
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06-21-2019 08:44 PM (Last edited 06-22-2019 10:02 AM by SamsungAl ) in
Washers and Dryershow the do i get my washer to wash quicker. It’s literally my first time using it and it’s been washing for almost 2 hours!!!